Terms and Conditions
At Custom Arms & Accessories, LLC., we are dedicated to your complete satisfaction. We have been serving the shooting sports and military collectible community since 2015, and we truly value our customers. Please don’t hesitate to contact us with suggestions or comments.
Custom Arms & Accessories, LLC.
12200 Paul Coffey Blvd
Ashland, Kentucky 41102
Phone: (606) 232-1419
Making A Purchase
It is our company policy to sell ammunition and firearms to properly-licensed US citizens only.
We want to make your shopping experience as simple as possible. Browse our online catalog, click on any items you wish to buy and add them to your shopping cart. After you have finished your selection, click on “Check Out” and you will be asked for a few details so we can complete your order. We only accept credit card payments for internet orders. Please call (606) 232-1419 for other payment options. We accept Discover, Visa and Mastercard at NO EXTRA CHARGE! We do not charge the card until the merchandise is shipped. If you are making payment with a debit card, please understand Custom Arms & Accessories, LLC. will take no responsibility for any overdraft charges associated with this purchase; this includes any charges associated with processing error.c
All ammunition buyers must:
- Be at least 21 years of age and a US Citizen
- Never have been convicted of a felony or crime punishable by imprisonment for a term exceeding one year
- Never been adjudicated as mentally defective or been committed to a mental institution
- Never have been a fugitive from justice, an unlawful user of any controlled substance
- Have not been dishonorably discharged from the Armed Forces
- Never have renounced his or her US citizenship
- Have not been convicted of a misdemeanor crime of domestic violence;
- Never have been subject to a court order that restrains the person from harassing, stalking, or threatening an intimate partner or child
It is REQUIRED for you to have a copy of your signed Federal Firearms License, or Collector of Curio & Relics License on file with us BEFORE ordering Firearms from this Website. It is also required to have a copy of any local or state licenses required for a firearm purchase to be on file. All orders placed without, or prior to, a signed copy of the Federal Firearms License (or other necessary licensing) on file may be deleted without notice. Custom Arms & Accessories, LLC. reserves the right to limit the purchase of multiple Firearms.
All rifle and ammunition orders will be shipped UPS Ground (no PO Box addresses, please). Unless specifically requested, handguns will ship UPS 2nd Day Air to C&R holders and US Priority Mail to dealers. Accessory orders being shipped to a PO Box will ship US Mail. Unless specifically requested, accessory orders with free shipping will ship either UPS Ground or First Class Mail, at our discretion.
For accurate shipping costs, please place firearm and ammunition orders separately, as firearms and ammunition cannot be shipped in the same package.
Orders typically ship the business day after the order is placed. Please be patient during high volume periods. Please allow 5-10 business days for delivery when placing your order at www.customarmsky.com. You will receive email notification providing you with the tracking number and estimated delivery date when the order ships(unless the order is shipping to a Dealer for transfer to you). Should you need an order to be expedited utilizing air services, please call us to make arrangements.
If your item is not in stock, we will be happy to back order for you in most cases. You will receive email notification containing cancellation options should you prefer to not wait.
Sales Tax Charges
The corporate office and warehouse of Custom Arms & Accessories, LLC. are located in the great state of Kentucky. Orders shipped to Kentucky destinations or picked up at our location will be charged state sales tax rates. Kentucky businesses making purchases with the intent of resale may complete an Kentucky Blanket Exemption Certificate and will not be charged sales tax. This tax exempt certificate must be completed BEFORE purchases are made. No refunds of sales taxes will be given upon completion of the purchase. Thanks for your cooperation.
Warranty and Pricing Statement
All prices are subject to change without notice. Custom Arms & Accessories, LLC. extends no warranty and is not responsible for any damages due to failure of used products. Used parts and firearms are sold as is. We suggest having a certified gunsmith inspect, install and/or test all used parts and firearms before use. Owner’s manuals are not provided with all firearms. Most new products are fully warranted by the manufacturer and product returns should be arranged with these manufacturers.
Custom Arms & Accessories, LLC. will not disclose buyers’ information to third parties. Cookies are used on this shopping site to track the contents of your shopping cart once you have selected an item(s), to store delivery addresses if the address book is used, and to store your details upon selecting the ‘Remember Me’ option.
Due to the expenses incurred by returns, we make every effort to insure your order is shipped accurately and that the product meets the standards of our advertising. If a return must be made, please note the following policies:
- No returns will be accepted after 30 days of the invoice date.
- Return shipping charges are the customer’s responsibility. If the incorrect product was shipped by our error, a UPS call tag may be issued to return the item(s).
- Upon our receipt of the returned product(s), we reserve the right to evaluate the merchandise to determine if a refund or exchange will be made.
Please Note: A detailed note explaining the reason for the return and whether an exchange or refund is desired MUST accompany all returns. Be sure to include all current contact information including name, address, daytime phone number, email address and the original invoice number when possible.
REFUNDS: Refunds will be issued in the same manner in which original payment was made (i.e. credit card purchases will be returned in the form of a credit to the original card account). Credit card refunds are subject to a 3% return fee. NOTE: If we deem a return was made without reasonable cause, or wherein our judgment the product meets the advertised condition, the refund will be subject to a 15% restocking fee. Fees charged by a dealer transferring a firearm to the end consumer will not be refunded for any reason. These transactions are at the full risk and expense of the consumer.
EXCHANGES: When returning merchandise to be exchanged, please include estimated shipping charges to ship the replacement merchandise.
You will be asked to agree to these terms and submit a government issued identification verifying your age to be at least 21 years BEFORE checking out. If you have additional questions, please don’t hesitate to contact us. We want to make your shopping experience as simple as possible. Thank you in advance for your business!