FAQ's

Q: Can you ship to my P.O. Box?
A: No, we must have a street address.

Q: I placed an order, what happens now?

A: We have received your order and your credit card company has informed us you have funds available. Your order status is temporarily marked ON HOLD as your order waits in line to be processed. PLEASE NOTE: Due to unprecedented volume in our industry, total order processing time is running slower than normal. Within 1-2 business days your order will move from ON HOLD to FULFILLMENT, that signifies that your order being pulled from inventory and prepared for shipment. Total shipment time is running between 15-21 business days from when you place your order.

Overnight shipments receive priority treatment and jump to the front of the line. Overnight orders need to be received by 1:00 PM to be able ship for next day delivery for all items in stock. Overnight orders received after 1:00 PM will be shipped the next business day. You will be informed right away if there are stocking issues with your order.

Your order status moves to FULFILLMENT as we pull your items from stock and prepare your order for shipment.

Your order is packaged and shipped, you receive a UPS tracking number, we deposit your funds and the order is marked COMPLETED.

Q: I have experience some problems checking out. What can I do?
A: Update your browser or try a modern browser like Firefox or Google Chrome.

Q: Do you accept walk-ins?
A: Yes.

Q: Do you accept local delivery so I can come and pick up my order?
A: Yes.

Q: What if my product arrives damaged?
A: If your item is damaged when you receive it, you must report the damaged item to us within 48 hours of getting your item. If you receive your item on a Friday, you must contact us by the end of business the following Tuesday. Read our return policy.

Q: What if quantities are missing from my order when it arrives?
A: Please contact your sales representative at Custom Arms within 3 business days after receiving your order should you need to dispute the quantity received.  Custom Arms will not be able to issue refunds for missing products unless you contact Custom Arms within 3 business days after receiving the order.

Q: What is your return policy?
A: Our return policy has its own page. Read our return policy.

Q: How soon do you process refunds?
A: Please allow 7-10 days before you see your refund posted back to your credit card account. Please wait to see your next credit card statement.

Q: What parts on a complete rifle are treated with RF85 ?
A: We treat the barrel, flash hider and all of the components in the upper and lower receivers.

Q: Do you have a catalog you could send me?

A: Unfortuantely, no. The only catalog that we have available for customers and dealers is the one on this website.

Q: Do you have a minimum order quantity?
A: No.

Q: Can order over the phone?
A: No, we are sorry, you can only order on the web site.

Q: Where do I send my FFL when I order a lower?
A: Please send your FFL to support@customarmsky.com.

Q: How will I know when my order has shipped?
A: You will receive an email directly from UPS/USPS with your tracking number.

Q: Do you sell 308 parts?
A: Yes.